I spent nearly 2,000 yuan to buy the coffee table, but when I shipped it home, I found a "broken picture"
Recently, Ms. Lu, a citizen, spent nearly 2,000 yuan to buy a coffee table online. When she returned home, she found "scarred" and negotiated with a logistics company. The other party refused to compensate for the "signed delivery". In desperation, Ms. Lu had to entrust the logistics company to send the coffee table back to the manufacturer for repair. Who knows, the coffee table was rehabilitated on the way back to repair. When the manufacturer received it, it had fallen into a pile of broken wood, which was impossible to repair. Faced with Ms. Lu's blame, the logistics company insisted that it "has no responsibility and no compensation."
Nearly 2,000 yuan coffee table "broken phase"
According to Ms. Lu, she has a preference for furniture of "Huiya Aristocrat". Recently, she was planning to buy a coffee table at home. She first thought of the "Huiya Aristocrat", but Qingdao has no sales outlet for the brand. With the persuasion of her friends, Ms. Lu decided to try "online shopping".
Soon, Ms. Lu contacted a seller in Dongguan through the Internet. After finalizing the style, Ms. Lu paid the price of 1945 yuan. Ms. Lu frankly told reporters that she chose this seller because she praised the seller's logistics distribution, Shenghui Logistics. "Furniture is a big piece, and you must be careful during transportation. If there is a slight difference during the period, there may be an accident. I checked on the Internet. Shenghui Logistics is a large enterprise and should be trusted."
However, Ms. Lu's worry has become a reality. A few days later, the coffee table was delivered as scheduled. However, because the iron gate in the community was too small, the logistics company's car could not enter, so the door had to be unloaded. Due to the oversized packaging of the coffee table, the inspection on the spot was unrealistic. At the urging of the logistics staff, Ms. Lu signed the receipt and moved the coffee table home with her family.
When I went home and opened it, Ms. Lu was dumbfounded on the spot. One leg of the coffee table was broken, and several scratches were made on several sides. She immediately called Shenghui Logistics, and the other party said on the phone: "You have signed the receipt, we are not obliged to be responsible."
"Havoc" on the way back to repair
Ms. Lu thought that she blamed herself for being too careless and did not inspect the goods on the spot. She recognized this loss. But the coffee table, which cost 2,000 yuan, cannot be bought back, nor is it a solution. It doesn't matter if you can send it back for repair. So she contacted Shenghui Logistics again, hoping to return the coffee table for repair. Both parties negotiated that Shenghui Logistics shall bear the freight for repairs.
But within a few days, another bad news came. The "Huiya Aristocrat" manufacturer called Ms. Lu, saying that the furniture she received was so old that it could not be repaired at all, and sent her a photo. Ms. Lu didn't make a sound and immediately contacted Shenghui Logistics. It was easy to contact a manager with the surname Chen. Manager Chen also informed her that Sheng Hui had no responsibility and at most returned her 300 yuan in transportation costs, and it was impossible to compensate for the loss of furniture.
In the next few days, Ms. Lu contacted Shenghui Logistics several times, and the other party either did not answer the phone, or Gu Gu left him. In a hurry, the other party's staff was very impatient, and asked Ms. Lu, "Is there any end?"
Industry and Commerce: Signing on the receipt is hard to claim
For this matter, the reporter consulted the industry and commerce department. According to the analysis of the industry and commerce staff, because Ms. Lu did not inspect the goods, she signed the receipt, making it more difficult to claim. However, Shenghui Logistics should bear some responsibility for breaking the tea table again on the way back to repair.
At the same time, the industry and commerce department reminds consumers that online shopping should pay special attention, and must be signed after inspection. If after signing it is found that there is a problem with the quality of the product, the seller has reason to refuse compensation.
Investigation: sign before signing, or sign before signing?
It is understood that the "online shopping disputes" have risen sharply in recent years and have climbed to the top three of daily consumer complaints. An industry insider told reporters that in daily life, even if consumers know that "inspect the goods before signing", they are often caught in disputes.
Some logistics companies require consumers to sign before they can open the goods for inspection. If they don't sign, they don't want to inspect the goods. Many people are afraid of trouble, so they have signed the matter hastily. Even if a problem is found on site, no claim can be made. There are also some products that can't find the problem when face-to-face inspection. After 10 days and a half, suddenly "resting", consumers have no way to claim.
Therefore, when consumers choose to shop online, they must think more and collect more evidence to avoid unnecessary trouble.
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