It cost more than 10,000 yuan to order a set of "full solid wood oak bed". After the goods were delivered, the merchant claimed that the "100% solid wood bed" material shrinks, and the solid wood material only accounts for 75% of all materials.
Coordinated by the Provincial Industry and Commerce Bureau, the merchant pays the consumer an amount of 10,000 yuan, and the bedding and bedside tables are returned to the consumer for continued use.
Rights protection case
"100% solid wood bed" material shrinks
At the beginning of this year, consumer Mr. Wang spent more than 10,000 yuan in a furniture brand store and ordered a set of bed and bedside table furniture. At that time, the merchant promoted the product as "all solid oak bed".
When paying the money, Mr. Wang paid more attention and asked the merchant to mark in the contract that the whole furniture is "solid wood furniture".
At the end of May, the goods were delivered to the door. When installing the wooden bed, Mr. Wang carefully checked it. From the hole in the hole in the wooden board, it was found that some of the main parts of the bed body were MDF.
Mr. Wang immediately found the business and asked about the situation. The business admitted that the product was 75% solid wood, not 100% solid wood. Afterwards, Mr. Wang was very angry and asked the merchant to return the product but was rejected. A few days ago, Mr. Wang complained to the industry and commerce 12315, asking the merchant to give an explanation.
Industrial and Commercial Mediation
Merchants pay consumers 10,000 yuan
According to the relevant provisions of Article 23 of the Consumer Rights Protection Law, the operator shall guarantee the quality, performance, use, and validity period of the goods or services it provides under normal use of the goods or receiving services; but consumption The person has known that there is a defect before purchasing the product or receiving the service, and the existence of the defect does not violate the mandatory provisions of the law.
Business operators who use advertisements, product descriptions, physical samples or other methods to indicate the quality status of commodities or services shall ensure that the actual quality of the commodities or services they provide is consistent with the indicated quality status.
According to the above provisions, the two parties finally reached the following agreement through the mediation of business law enforcement personnel: the bed products and bedside cabinets purchased by Mr. Wang will continue to be used; the merchant will pay Mr. Wang an amount of 10,000 yuan; and the two parties will re-sign the contract. Consumers are satisfied with the results.
Reporter investigation
The market is hard to find 100% solid wood furniture
Solid wood furniture is the darling of the home furnishing market, and the price is very high. It is worth noting that the "solid wood" here is not literally the "overall solid wood". Solid wood furniture and solid wood veneer furniture.
According to the heads of many furniture stores in Shenyang, in fact, there is basically no real 100% solid wood furniture in the true sense. Even if the current relatively pure solid wood furniture brand, the amount of natural pure wood only accounts for the entire furniture About 90%, and the rest is composed of hardware, paint, glue, solid wood plywood and other auxiliary materials.
Furniture market professionals said that all solid wood furniture is not perfect in terms of the product itself. For example, it is relatively easy to crack, requiring careful maintenance during use, controlling humidity and temperature.
Responsible screenwriter: Shanghai Go Jiaju finishing report source: China Business Network
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