Towards the end of the year, many home furnishing stores have launched clearance promotions, but the unspoken rules that some samples of furniture are non-refundable make consumers feel helpless. Industry insiders said that consumers need to be cautious when purchasing sample furniture. While enjoying the discount, they should also be alert to the trap of "low-priced samples lack after-sales".
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It was found in large-scale home furnishing stores that a number of branded home furnishing products have recently launched "product upgrades, special offers for all samples" for some samples. It can be seen that in the clearance leaflet of a furniture store , the attractive price such as “the original price of 15,000 yuan for the leather sofa , the sample price is 8600 yuan; Purchase.
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"If the supply of custom-made furniture critical to wait a month or so to arrive, but also put taste before use after installation, and furniture due to the sample has been placed for a long time, direct delivery and use." Wardrobe is to buy Mr. Dong, a member of the public, said that the price of sample furniture is also much cheaper than that of genuine products. Therefore, the beds, wardrobes, bookcases and other furniture purchased after the renovation of his new house are samples. The reporter learned from the interview that the sample furniture has been favored by many consumers due to its short delivery time, better environmental protection, and better price.
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However, the investigation found that although the price of the sample furniture was favorable, its after-sales service was also quietly discounted.
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It is understood that some sample furniture will be worn and scratched due to long-term placement in the store. At the same time, when consumers find that there is a quality problem with the sample furniture, most of the merchants also refuse to replace or repair it for free on the basis of "the sample will not be returned". In addition, it was found that some merchants also made it clear that the sample furniture does not provide free delivery and installation services. Consumers can only pay for freight or choose to pick up the sample furniture.
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Industry insiders said that the current brand furniture will regularly update products every year. For the eliminated samples, merchants will launch low prices in order to speed up shipments to stimulate consumers' desire to buy, and quickly withdraw funds. Some samples are even less than 50% off sales, so sample furniture is a sought-after item. However, the sample furniture products are also mixed with dragons and dragons. Some sample furniture launched by some merchants are actually stock furniture. Therefore, consumers should not only buy cheap samples, but must see the quality clearly to avoid selecting defective products. At the same time, consumers should ask whether they can enjoy the "three guarantees" and other services for the sample furniture they bought, and specify the relevant after-sales service in the contract.
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